Refund & Cancellation Policy

Last updated: June 10, 2024

1. Cancellation Policy

1.1 Project Cancellation by Client

You may cancel your project at any time by notifying us in writing at support@annet.store:

• Before work begins: Full refund minus 5% processing fee
• After work begins: Refund for unused hours minus 15% administrative fee
• After 50% completion: No refund available

1.2 Cancellation by Annet

We reserve the right to cancel a project if:

• Client fails to provide required materials for over 30 days
• Repeated non-payment of agreed milestones
• Violation of our terms of service

In such cases, we will refund any payments for uncompleted work.

2. Refund Policy

2.1 Eligible Refunds

Refunds may be issued for:

• Duplicate payments
• Technical errors in payment processing
• Cancellation during cooling-off period (first 48 hours)
• Failure to deliver agreed services

2.2 Non-Refundable Items

No refunds will be provided for:

• Completed work or delivered projects
• Third-party costs (domain, hosting, licenses)
• Projects where client provided incorrect requirements
• Change of mind after approval

2.3 Refund Process

1. Submit refund request to refunds@annet.store
2. Include project details and payment receipt
3. We will respond within 5 business days
4. Approved refunds processed within 10 business days

Refunds will be issued to the original payment method.

3. Special Cases

3.1 Subscription Services

Monthly subscriptions can be canceled anytime but are non-refundable for the current billing period.

3.2 Custom Development

Custom-coded solutions are non-refundable once development begins.

3.3 Force Majeure

No refunds for delays caused by events beyond our control (natural disasters, etc.).